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PRODUCT SAFETY RECALL


At Zodiac (a Fluidra brand) we are committed to providing products of the highest quality, so the satisfaction of our customers with our products is our top priority. Despite our rigorous quality control processes, recently, we have been reported some cases of the battery blocks not performing as expected of the following automatic robotic cleaners:


FREERIDER™


RF 5600 iQ

RF 5400 iQ

RF 5200 iQ

XA-Li


XA-Li 5245 iQ

52 XA-Li iQ

XA-Li 5230 iQ

FREEDOM


CNX-Li 52 iQ

CNX-Li 5220 iQ

 

Based on our investigations and analysis, the failure can lead to water intrusion into the battery block which together with other external factors can cause electronic overheating of the battery block.


Fluidra requests all consumers to check whether their automatic robotic cleaner is affected by this voluntary safety measure. 

You can download the official Product Safety Recall Notice.


Where to find the serial number ?

 

The serial number of your cleaner is its unique identifier associated to the device during production. It is a suite of 18 characters starting by the 4 letters “ALCA”.

 

It is easily consultable in 3 possible locations :

  • on the carton of the cleaner on a sticker close to the barcode

  • underneath the cleaner on a small sticker 

  • inside the cleaner on a sticker visible when you open the cover and remove the filter canister.


Enter your serial number to check if your pool cleaner is affected:


Product Details





Customer information

Where did you buy your cleaner?